Mobility Device as a Service (MDaaS) bundles device hardware, carrier plans, MDM management, helpdesk support, break/fix repair, and refresh logistics into a single monthly per-device subscription — eliminating the capital expense, management overhead, and refresh cycle complexity of traditional device ownership.
Enterprise mobility management is operationally demanding: device procurement, carrier plan management, MDM administration, helpdesk support, repair logistics, and end-of-life disposal all require dedicated resources. MDaaS offloads this operational burden to a managed service provider while predictable per-device pricing simplifies budgeting. RLM advises on MDaaS provider selection, contract structure, and the service level design that protects operational continuity.
A structured advisory process — from environment assessment and carrier/vendor evaluation to deployment support and ongoing optimization.
We model the financial case for MDaaS vs. owned deployment — total cost of ownership including device capex, carrier management, MDM licensing, helpdesk support, and refresh cycles — producing the per-device comparison that informs the make-vs-buy decision.
We evaluate MDaaS providers — SOTI, Tangoe, Cass, Computacenter, carrier-native managed mobility — against your device scale, support requirements, geographic coverage, and the contract flexibility that accommodates fleet growth and contraction.
We design the SLA framework for your MDaaS contract — device replacement timelines, helpdesk response standards, MDM policy update turnaround, and the financial remedies for SLA failures.
We design the transition from owned to MDaaS — device enrollment transfer, carrier contract alignment, and the operational handoff that avoids service disruption during the managed services transition.
The dimensions that separate high-performing mobility deployments from costly ones — and the questions RLM helps you answer before any commitment.
MDaaS contracts typically return devices at end of term. Evaluate residual device value and whether buyout options make economic sense — and the data destruction obligations when devices are returned to the provider.
MDaaS contracts priced on minimum device commitments create risk for organizations with variable fleets. Evaluate flex provisions for fleet contraction and the per-device cost at volumes below minimum commitment.
MDaaS helpdesk quality varies significantly among providers. Evaluate support quality through reference checks with existing customers — and define the escalation path in the contract for recurring helpdesk failures.
Some MDaaS providers require using their proprietary MDM platform rather than your existing investment. Evaluate the MDM platform implications and the portability of device policies if you transition providers.
Understand which security controls are the MDaaS provider's responsibility vs. yours — specifically for data breach scenarios involving managed devices. Ensure the contract clearly defines security obligations and liability.
"RLM helped us rationalize our mobile fleet across four carriers and cut our monthly spend by 31%. They handled the whole transition — we didn't lose a single device."
"We needed private LTE across 12 distribution centers. RLM mapped the vendors, ran the RFP, and had us live in 90 days. Their knowledge of the carrier landscape is unmatched."
Talk to an RLM advisor who specializes in enterprise mobility. Vendor-neutral guidance from assessment through deployment.