Break/fix services repair or replace damaged enterprise mobile devices — providing screen repairs, battery replacements, and hardware diagnostics through depot repair facilities, on-site technicians, or advance replacement programs that minimize the employee downtime caused by device failure.
Device repair is an inevitable cost in enterprise mobility — but the response time, quality, and total cost of repair vary significantly depending on whether organizations use carrier insurance programs, manufacturer warranty services, third-party repair providers, or self-maintained spare pools. RLM advises on break/fix strategy that minimizes downtime cost while controlling repair expense.
A structured advisory process — from environment assessment and carrier/vendor evaluation to deployment support and ongoing optimization.
We assess your current break/fix program — repair volumes by device type and damage category, turnaround times, cost per repair, and the spare pool approach that manages employee downtime during repairs.
We design the break/fix program — defining repair tiers (depot repair vs. advance replacement vs. in-field repair), damage categories that trigger repair vs. replacement decisions, and the spare pool sizing methodology.
We evaluate break/fix options — manufacturer warranty services (AppleCare for Enterprise, Samsung Care+), carrier device insurance, third-party repair specialists, and MDaaS provider repair programs — against your device mix, volume, and turnaround requirements.
We design advance replacement workflows — shipping replacement devices before receiving damaged units, ensuring employees have working devices within 24-48 hours — including the deposit and compliance controls that prevent advance replacement abuse.
The dimensions that separate high-performing mobility deployments from costly ones — and the questions RLM helps you answer before any commitment.
Carrier device insurance programs typically cost $10-25/device/month. Evaluate the break rate in your environment and the average repair cost against insurance premiums — self-insured programs with spare pools are often more cost-effective at scale.
Refurbished devices from certified repair programs can significantly reduce replacement cost. Evaluate refurbished device quality, warranty terms, and MDM enrollment compatibility as part of the break/fix strategy.
Devices sent for repair may contain sensitive data. Evaluate the data handling procedures of repair vendors — particularly for repairs that require device factory reset or storage replacement — and the contractual protections for device data during repair.
The business cost of employee downtime often exceeds the repair cost. Define turnaround time standards based on the productivity impact of device unavailability for each employee role — and evaluate whether advance replacement programs are justified.
Depot repair quality varies. Evaluate the testing and validation process for repaired devices — specifically whether functional testing covers all device systems, including cellular, WiFi, camera, and biometric authentication.
"RLM helped us rationalize our mobile fleet across four carriers and cut our monthly spend by 31%. They handled the whole transition — we didn't lose a single device."
"We needed private LTE across 12 distribution centers. RLM mapped the vendors, ran the RFP, and had us live in 90 days. Their knowledge of the carrier landscape is unmatched."
Talk to an RLM advisor who specializes in enterprise mobility. Vendor-neutral guidance from assessment through deployment.