Enterprise video conferencing provides reliable, high-quality video meetings — room system integration, recording and transcription, webinar capability, and the administrative controls that IT needs to manage a distributed workforce. The right platform balances end-user experience, meeting room hardware compatibility, and integration with the broader collaboration ecosystem.
Video conferencing has become critical business infrastructure. Platform selection affects every employee's daily experience — from one-on-one calls to all-hands meetings and customer-facing webinars. Zoom, Microsoft Teams, Cisco Webex, and Google Meet dominate enterprise video, with meaningful differences in room system support, AI meeting features, and ecosystem integration. RLM advises on video conferencing strategy as part of the broader UCaaS architecture.
A structured advisory process — from discovery and market evaluation to vendor selection and post-deployment optimization — tailored to your specific environment and objectives.
We assess your current video conferencing environment — platform sprawl, room system compatibility, meeting quality issues, and the governance gaps that allow shadow IT video platforms to proliferate.
We evaluate video conferencing platforms against your organizational scale, meeting room hardware investment, and integration requirements — including the Microsoft 365 alignment question that shapes most enterprise video decisions.
We design the meeting room technology architecture — huddle room standardization, large conference room AV design, and the management platform that provides remote monitoring and meeting room analytics.
We evaluate AI meeting capabilities — automated transcription, meeting summaries, action item extraction, real-time translation, and the noise cancellation that enables productive calls in imperfect environments.
These are the dimensions that consistently separate successful CX deployments from costly ones — and the questions RLM will help you answer before any commitment.
Organizations standardized on Microsoft 365 often default to Teams Meetings, but Zoom and Webex offer superior video quality and room system ecosystems. Evaluate whether ecosystem convenience justifies potential experience trade-offs.
Existing room system hardware may not be compatible with a new video platform. Evaluate hardware compatibility, replacement costs, and the deprecation timeline for existing room system investments.
Large organizations generate significant video recording storage. Evaluate recording storage architecture, retention policies, and the cost model for recording storage at scale.
Webinar-scale events (500+ attendees) require different architecture than standard meetings. Evaluate webinar capabilities — attendee management, registration, Q&A — and whether they're included in standard licensing.
Mobile meeting quality varies significantly across platforms. Evaluate mobile app performance on cellular connections — a common scenario for sales and field teams — not just WiFi.
"RLM helped us select and implement the right CCaaS platform in half the time it would have taken us on our own. Their vendor knowledge is unmatched — they knew exactly what questions to ask."
"We had a legacy premise system and 90 days to migrate. RLM built the plan, managed the vendors, and we hit the deadline with zero customer disruption."
Talk to an RLM advisor who specializes in CX technology. We'll help you find the right solution for your business — without vendor bias.